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IT Support Specialist - 2nd Line (SCCM and Intune)

Wrocław Permanent View Job Description
We are now looking for someone to join our Support team. You will be part of a dynamic group that is responsible for our solutions. You will have an opportunity to both participate and influence our capabilities moving forward.

Updated on 08/05/2025

  • 🔹 Hybrid model
  • 🔹 Global structures

About Our Client

Our client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-it

Known for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.

This is a unique opportunity for a driven professional to lead a high-impact initiative and shape the future of IT delivery in a key global market.

Job Description



  • Perform activities such as patching and updating Windows OS, configuring images, application packaging, driver management, hardware certification, and other related services.


  • Activate and enroll devices to enable centralized management using SCCM, with future integration of SCCM and Intune.


  • Manage Group Policy Objects (GPO) and other relevant policies within the Stena environment.


  • Set up, manage, and deploy user personas across Stena's IT environment.


  • Take ownership of all incidents escalated by 1st Line Support, ensuring timely and accurate resolution.


  • Provide direct technical assistance to end-users, troubleshooting hardware, software, and network issues.


  • Analyze and diagnose technical issues, identify root causes, and propose solutions for problem management.


  • Maintain detailed records of incidents, actions taken, and solutions implemented, ensuring up-to-date documentation.


  • Identify opportunities for process optimization and implement improvements to enhance service delivery.


  • Work closely with other IT teams, including 3rd Line Support and external vendors, to effectively resolve incidents.


  • Conduct regular access reviews and audits to ensure compliance and address any discrepancies.


  • Support and manage both cloud-based (Entra, Azure, etc.) and on-premises environments (Active Directory, SCCM, etc.).



 

The Successful Applicant

  • 3 or more years in IT and Systems engineering or systems administration
  • Previous Level 2 or 3 experience hands on supporting a business
  • Excellent problem-solving and troubleshooting skills.
  • Experience in managing Microsoft 365 environments, including PowerShell, SCCM, Intune and other
  • Strong communication and interpersonal skills.
  • Familiarity with security and compliance frameworks relevant to Microsoft 365

What's on Offer

  • A dynamic and collaborative work environment focused on innovation.
  • Flexible working arrangements within a hybrid model.
  • Competitive salary based on your skills and experience.
  • Access to private medical care and wellness programs.
  • Opportunities for professional development, including training and certifications.
  • A modern office located in Wrocław.
Contact
Dawid Zienkiewicz
Quote job ref
JN-042025-6709994

Job summary

Sector
Information Technology
Sub Sector
IT Support
Industry
Technology & Telecoms
Location
Wrocław
Typ umowy
Permanent
Consultant name
Dawid Zienkiewicz
Job Reference
JN-042025-6709994
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