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IT Service Management Manager

Wrocław Permanent View Job Description
We are seeking an experienced leader to head our Service Management Office (SMO), taking ownership of key ITSM processes and leading a team of process managers to deliver organizational goals. This role involves ensuring global service quality, compliance, and performance, while driving strategic improvements and overseeing the ITSM platform (ServiceNow) and process teams.

Updated on 08/05/2025

  • New IT Hub
  • Permanent Contract

About Our Client

Our client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-itKnown for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.This is a unique opportunity for a driven professional to lead a high-impact initiative and shape the future of IT delivery in a key global market.

Job Description

  • Lead the Service Management Office (SMO) team and secure the team deliveries.
  • Assure operational service quality, continuity, compliance, and performance.
  • Drive and assure the service compliance, performance and core process harmonisation.
  • Responsible for achieving benefits from standardizing and following service management policies, processes, and methods being leveraged by our full-service delivery.
  • Responsible for developing and anchoring methodologies, processes, models, and the IT Service Management (ServiceNow) tool within the organization and its stakeholders.
  • Maintain overall process performance and compliance and provide service management reporting.

The Successful Applicant

  • Bachelor's degree in computer science or equivalent experience in a relevant field.
  • Relevant certification will be advantage.
  • Minimum of 5 years' experience in a SMO position, either as lead or process manager.
  • Expert on ITIL Best Practice and how to apply and manage it in practice.
  • Deep knowledge of IT Service Delivery and Service Integration and Management (SIAM).
  • Knowledge about ITSM Platforms, ServiceNow.



 

What's on Offer

  • New IT Hub - inhouse role.
  • A dynamic and collaborative work environment focused on innovation.
  • Flexible working arrangements within a hybrid model.
  • Competitive salary based on your skills and experience.
  • Access to private medical care and wellness programs.
  • Opportunities for professional development, including training and certifications.
  • A modern office located in Wrocław
Contact
Patryk Jakubowski
Quote job ref
JN-042025-6729470

Job summary

Sector
Information Technology
Sub Sector
IT Project & Programme Management
Industry
Technology & Telecoms
Location
Wrocław
Typ umowy
Permanent
Consultant name
Patryk Jakubowski
Job Reference
JN-042025-6729470
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