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ITSM Process Manager

Wrocław Stała View Job Description
We are seeking a highly skilled and motivated ITSM Process Manager . You will be responsible for overseeing and optimizing IT Service Management (ITSM) processes to ensure efficient, reliable, and high-quality service delivery. Preferred areas are Knowledge Management, Problem Management, Service Catalogue Management and ITSM Reporting.

Dodano 09/06/2025

  • New IT HUB
  • Permanent Contract

O naszym kliencie

Our client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-itKnown for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.This is a unique opportunity for a driven professional to lead a high-impact initiative and shape the future of IT delivery in a key global market.

Opis stanowiska

  • Develop and maintain IT service management (ITSM) processes in alignment with organisational objectives.
  • Monitor process performance and ensure compliance with established policies and procedures.
  • Collaborate with stakeholders to identify process improvement opportunities and implement changes.
  • Ensure alignment of ITSM processes with industry standards and best practices.
  • Deliver regular reporting on ITSM performance metrics to relevant teams and leadership.
  • Support the implementation and adoption of ITSM tools and technology solutions.
  • Conduct training sessions to promote process understanding and adherence across teams.
  • Act as the point of contact for process-related queries and escalations.

Profil kandydata

  • Strong knowledge of IT service management frameworks such as ITIL.
  • Proven ability to analyse, develop, and optimise ITSM processes.
  • Excellent communication and stakeholder management skills.
  • Experience with ITSM tools and technology platforms.
  • A methodical approach to problem-solving and attention to detail.
  • Proficiency in managing cross-functional teams and driving collaboration.

Oferujemy

  • New IT Hub - inhouse role.
  • A dynamic and collaborative work environment focused on innovation.
  • Flexible working arrangements within a hybrid model.
  • Competitive salary based on your skills and experience.
  • Access to private medical care and wellness programs.
  • Opportunities for professional development, including training and certifications.
  • A modern office located in Wrocław.



Kontakt
Patryk Jakubowski
Numer referencyjny
JN-062025-6760405

Szczegóły oferty

Sektor
Informatyka
Obszar
Funkcje zarządcze
Branża
Technology & Telecoms
Lokalizacja
Wrocław
Rodzaj umowy
Stała
Twoja aplikacja trafi do
Patryk Jakubowski
Numer referencyjny
JN-062025-6760405
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